ObjectiveSeeking a full time position with a company which will enable me to utilize my skills, abilities                                           and experience in the Information Technology and Customer Support/Service field.

 

Professional Skills

 

·  CompTIA Security Plus Certified

·  IAT Level 2 Certified

·  Cleared For Department of Defense  Top Secret Security Clearance

·  Previously held Top Secret SCI Security Clearance

·  HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

·  Apple IOS

·  Classified/Unclassified Active Directory to include account creation/management and File Share permissions management

·  IT hardware provisioning, delivery and operational sustainment

·  Secure and Unclassified Video Teleconferencing

·  Microsoft Office, Windows 7, Windows Vista, Windows XP, Windows Server 2003, VMware Vcenter, VMware Workstation, VMware Player, Fedora 14, Ubuntu, Backtrack, Debian

·  Knowledge, training and practical experience with intrusion detection systems, analyzing vulnerability threats, complex tracking,  and data analysis

 

Work Experience

 

Cyber Security Specialist Mid / Information Technology Specialist 

HPE-Department of the Navy, Washington, DC (12/2015-Present)

Serves as Local Element (LE) and provides support for NMCI Type 1 encryption for government furnished equipment (GFE) to include: Installs, manages, and loads classified keying material for the Type 1 encryption for government furnished equipment (GFE). Serves as the local element (LE) User of the Electronic Key Management System (EKMS) Manager’s account for crypto equipment required to support the contract. Maintain proper accounting records and files in accordance with EKMS1 (Series).

Ensure proper storage and operational environments are maintained IAW EKMS1 (Series) and the supporting EKMS manager’s requirements. Operates, maintains, secures, integrates, enhances, and optimizes desktop and studio VTC capabilities. Provides “as-needed” support to the Continuity of Operations Planning (COOP) sites to include the designing, engineering, installing, maintaining, and upgrading of VTC equipment. Protects and defends information and information systems by ensuring their availability, integrity, authentication, confidentiality, and non-repudiation.

Advanced System Support Analyst

HP-Department of the Navy, Washington, DC (12/2013-12/2015)

Analyzed IT problems. Creating and routing trouble tickets. Escalated problems to appropriate teams when necessary. Provided technical tier 2 and 3 support for PCs, laptops, printers, and peripherals for Navy and Marine Corps users at their desk-side. Platforms Supported:  Windows 2000, Windows XP, Windows 7, Microsoft Office, Dell Computers, Xerox Printers, Apple IOS devices and Blackberries. Assists customers in resolving technical problems and the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Worked with vendor support contacts to resolve technical problems with computing equipment and software. Worked with Help Desk and Network Operations staff as appropriate track, monitor and resolve customer support network issues. Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Provide informal training to customers on use of hardware and software. Recommends and performs upgrades on systems to ensure longevity. Works with procurement staff to purchase hardware and software. Analyze and asses functional need to determine specifications for purchases. Assists in maintaining LAN/WAN records.

 Desktop Support Technician

World IT Solutions, Washington, DC (11/2011-12/2013)

Provided technical tier 2 and 3 support for PCs, laptops, printers, and peripherals for Navy and Marine Corps users at their desk-side. Creating and routing trouble tickets. Platforms Supported:  Windows 2000, Windows XP, Windows 7, Microsoft Office, Dell Computers, Xerox Printers, and Blackberries. Assisted staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Worked with vendor support contacts to resolve technical problems with computing equipment and software. Constantly performing in the customer service arena. Worked with Help Desk and Network Operations staff as appropriate to track, monitor and resolve customer support network issues. Interacted with numerous computer platforms in a multi-layered client server environment. Ensured desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Trained and oriented staff and customers on use of hardware and software. Recommend and performed upgrades on systems to ensure longevity. Worked with procurement staff to purchase hardware and software. Analyzed and assed functional need to determine specifications for purchases. Assisted in maintaining LAN/WAN records.

Technology Lab Instructor; NF-0303-3

USAG Wiesbaden MWR-CYS, Wiesbaden Germany (06/2005 to 11/2009)

Supervised the operation of the Child and Youth Services (CYS) Technology Lab in accordance with applicable regulations. Worked with the installation Information Security Office to ensure CYS automation systems met Information Assurance compliance. Ensured computer, peripherals, and software were maintained in good condition and working order. Troubleshot CYS hardware, printers, scanners, servers, and software. Ensured that the use of technology was integrated into all activities and events in the facility. Created a positive environment in CYS Technology Lab that included resource materials and supplies to supplement computer software programs and internet access. Demonstrated proper work methods and provided work-related guidance to subordinates when required. Trained customers in use of equipment and software programs. Assisted in training employees and Family Child Care Providers in Basic Computer Skills as required. Ensured assigned area achieves and maintains standards for DOD/Army certification and national accreditation or Army equivalent. Collected, maintained and reported program participation data.

25D Telecommunications Operator-Maintainer;

US Army 3rd Battalion 10th Special Forces Group (A), Fort Carson, CO (01/2001 to 01/2005)

Lead the installation, maintenance, operation, diagnostics, and repair of the Battalion's communication systems, message center, and Joint Base Station.  Operated and supported automation hardware desktop and laptop computer systems, unclassified as well as classified networks (servers, switches, routers) and strategic telecommunications centers using system command consoles, computer terminals, processors, magnetic tape units, disk packs, tape readers, visual display units, facsimile, and associated COMSEC devices. Processed message traffic. Performed Battlefield Information Services (BIS) consisting of: printing services, publications management, files and forms management, reproduction services, unit-level distribution of official mail, correspondence management, classified document control, and messenger service within the Information Service Support Office (ISSO). Operated and performed Preventive Maintenance Checks and Services (PMCS) on assigned communications equipment, vehicles, and generators.
 

Education
Coastal Carolina Community College
Jacksonville, NC
Associate Applied Science Information System Security
13 May 2011

Coastal Carolina Community College
Jacksonville, NC
Certificate Cisco
17 December 2010

Vocational School
United States Army School of Computer Science
Fort Gordon, Georgia
Telecommunications

30 April 2001-2 July 2001

 

John F Kennedy Special Warfare Center and School
Fort Bragg, North Carolina
(SMRS) Special Missions Radio Operator Course

10-21 December 2001

 

Certifications

ITIL-Foundation V3 IT Service Management

24 August 2016

US Army Information Assurance

NSS PKI Trusted Agent Training

Certificate Number: NSSP-IATP-2F1700013

24 February 2012

 

US Army Information Assurance

Army G3 Computer Security Training

Certificate Number: G3CS-IATP-2F1C00121

29 February 2012

 

US Army Information Assurance

Computer Network Defense Information Sharing Course

Certificate Number: CNDI-IATP-2F1C00003

29 February 2012

 

CompTia Security Plus CE
7 October 2011

 

Microsoft Technology Associate
Networking Fundamentals
23 September 2010

 

Microsoft Technology Associate
Security Fundamentals
23 September 2010

U.S Military Service Information
 

Active Duty: 01/2001 to 01/2005 - U.S. Army
Campaign badges and/or expeditionary medals received: 2 Army Commendation Medals, Army Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Army Service Ribbon, 2 Overseas Service Bars, Driver Badge -W Bar
Honorable Discharge
Percentage of service connected disability 10%